No footage in camera archive

[dnoguero]

Hi all,

I have Xeoma 16.6.6 set up on a Linux server using four IP cameras configured to record when motion is detected. Three of the cameras are working fine (two Foscams and a Dahua) and there is archive footage available for them. The fourth (a Hikvision), however, doesn't seem to be retaining any footage. I've seen it record and the archive footage is there briefly but then it disappears. It's Preview+Archive directory is always empty when I check.

The camera's Preview/Archive module is set with the standard defaults (retain no more than an hour of footage and unlimited maximum archive) and there is plenty of hard drive space available. The file permissions on the Preview+Archive directory seem fine as well.

Any idea how to fix this issue?

Thanks.

[jrmymllr]

Hi all,

I have Xeoma 16.6.6 set up on a Linux server using four IP cameras configured to record when motion is detected. Three of the cameras are working fine (two Foscams and a Dahua) and there is archive footage available for them. The fourth (a Hikvision), however, doesn't seem to be retaining any footage. I've seen it record and the archive footage is there briefly but then it disappears. It's Preview+Archive directory is always empty when I check.

The camera's Preview/Archive module is set with the standard defaults (retain no more than an hour of footage and unlimited maximum archive) and there is plenty of hard drive space available. The file permissions on the Preview+Archive directory seem fine as well.

Any idea how to fix this issue?

Thanks.

Have you tried extending the maximum time to keep footage to see if that does anything?

[dnoguero]

Thanks for the suggestion. I tried increasing the maximum time to 2 hours (from 1 hour) and it didn't make a difference. The footage still eventually disappears.

[Admin_V]

First of all, let's have a look at your Hikvision camera settings. Could you please send us the screenshot of "Universal camera" module settings.
Please also check the URL which you use for the archive. For a test please try to use this URL for preview. Does it work fine?
Waiting for the information from your side on our email.

[dnoguero]

Just to follow up on this... after going back and forth with support and not being able to resolve the issue, I ultimately just deleted the camera and re-added it. So far, the problem seems to have gone away.