Search not working on 2 cams.

Xeoma Software

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Search not working on 2 cams.

Postby XeoMax » Thu Mar 16, 2017 7:31 am

Hello, hope someone can help me with this strange problem.
I've 4 Hikvision 4K camera + 2 Hikvision 12Mpx fisheye camera (DS-2CD63C2F-I)
On Xeoma, all cameras are set to motion detection continuosly (always recording).
When i hit PLAY button and do some searches, on the 4K cameras all is working. On the 2 Fisheye cameras, the search is done only on the very first and the very last day of the recording.

Please see the screenshot below. Xeoma finds motions only in days 9 and 15 and not in 10,11,12,13 and 14. The calendar shows in white only the 9 and 15 March, meanwhile the other days are grayed out.
If i do the same search on the 4K cameras, all days from 9 to 15 are white and the search is done fine.
Can someone explain that?
I already tried:
Delete and add cameras
Install Xeoma on different PC.
My installation: Windows 10, Xeoma 17.3.1
Xeoma_17_3_1.png
Xeoma_17_3_1.png (134.73 KiB) Viewed 5202 times
XeoMax
 
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Re: Search not working on 2 cams.

Postby Admin_K » Fri Apr 07, 2017 12:37 pm

Hello!

What modules' chain do you use for this camera? Please update to 17.3.30 version of Xeoma (Main menu - Information - Check for updates - Update to beta versions).

These 2 days in calendar are days with Xeoma recording (search by motion for archive is available in Pro version via archive menu).

You can update to 17.3.30, check archive and reindex it via Archive - Archive menu - Reindex the archive.
Admin_K
 
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