Hello san.francisco,
There's a Windows limitation that cam can't be used by more than 1 program simulteneously. Your cam's stream can be captured by other cam accessing software like skype that gets loaded before Xeoma. Please check if that is the root of the problem and close such programs if needed. You may mot want to close all such programs to let Xeoma access the video stream solely. In this case we recommend to use video stream splitting apps like SplitCam or other similar.
We hope that our reply will be of help. Please let us know if you need further assistance.
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FelenaSoft Support Team
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http://www.felenasoft.comhttp://www.xeoma.comhttp://www.webcamlooker.com_________
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http://www.felenasoft.com/xeoma/en/faq/As always we are happy to receive your feedback