Remote access not working

[gfh]

I have Xeoma trial edition running as a server on my Windows PC. I installed the Xeoma app on my Android tablet. If I try to do Remote Access | Connect To on the tablet, and enter the IP address of the server along with port 8090 (I didn't change the port) together with the password that was given to me on the server (which I couldn't change), the result is 'Make sure that server part of Xeoma is working on PC with IP address 192.168.0.24:8090". Server and app are both on the local network. I saw in the fine print somewhere that remote access doesn't work with the FREE edition but this is the trial version, although I had installed the free version previously.

I don't get it.

Also I don't see a way to edit the remote access password on the server. I had access to this when I installed but I don't see a way to get back to it now that the server is running. But even when I did have access to it when installing, I could not change the password from its default value.

George

[Admin_P]

Hello! Please make sure that both PC and tablet use the same version of Xeoma. Also port 8090 may be busy, you can use port forwarding to fix it. Please keep in mind that Trial version automatically resets all the settings every 4 hours or after closing the application.
In order to change the password, you can go Main menu -> Remote access -> Users. You can either edit the Administrator's password or create a different user with a new password.
I hope this helps to fix the issue!

[gfh]

Thanks for the quick reply.

I was able to get the remote access working by uninstalling Xeoma and then reinstalling the trial version only. Apparently the program was confused by having the free version installed even though I had switched to using the trial version by using the menu choice within the program.

George

[Admin_P]

I'm glad that everything works fine now. If you run into any issues, please feel free to contact us.