We are sorry for the late reply.
Did you use local IP or not? The program says that the camera was not found or just unable to display an image? Did you try Search by IP/password?
You also can try to set up the camera by choosing Manual setup in "Universal camera" module and using one of these URL:
http://IPADDRESS/snapshot.jpg?account=[USERNAME]&password=[PASSWORD]
http://IPADDRESS/snapshot.jpg?user=[USERNAME]&pwd=[PASSWORD]&strm=[CHANNEL]